Refund policy

Warranty
All of our products come with a 6 month warranty against manufacturing defects.  The warranty does not cover normal wear and tear, breaches of the care guide enclosed with the product, or re-stringing of pearl necklaces.

Refunds/Returns/Exchanges
Refunds, returns or exchanges can be requested within 14 days of purchase.

All returned purchases must be unused and in the same condition that you received them. It must also be returned in the original packaging, at your expense, and we recommend a signature guaranteed courier service to protect you from loss.

Shipping Returns
You should send your product by signature guaranteed courier to: 28 Churton Street, Whanganui, 4541, New Zealand.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Any questions please free to contact us below or email us at info@simplyitalian.co.nz