Shipping, Warranty & Returns

Shipping

New Zealand:

We offer FREE nationwide shipping within New Zealand on all online retail orders — all day, every day.
Please allow up to 7 working days for your package to arrive before contacting us. While we aim to deliver within 1–5 working days, public holidays, weekends, payment clearance times, or unexpected delays may impact delivery.

Australia:

  • Economy Shipping: $15 NZD (7–14 working days)

  • Express Shipping: $35 NZD (max 5 working days)

Rest of the World:

  • International Shipping: $25 NZD (approx. 7-14 working days)

All orders are shipped via tracked courier and dispatched from Whanganui, New Zealand. Your order will be sent to the shipping address provided at checkout. If you require urgent delivery, please get in touch — we’re happy to help!

Please Note: We cannot ship to P.O. Boxes
If a P.O. Box address is provided, we’ll contact you to request an alternative. This may result in a delay with your delivery.

Warranty
We offer a 12-month manufacturing warranty from the date of purchase. This warranty covers manufacturing defects and ensures that any faulty items will be repaired or replaced. Please note, the warranty does not cover damage caused by misuse or normal wear and tear. For proper care instructions, refer to our Jewellery Care Guide in the FAQs section.

Returns/Refunds
Orders may be refunded within 14 days of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  The item must be returned at your expense, and we recommend a signature guaranteed courier service to protect you from loss.

To complete your return, you must contact Simply Italian at info@simplyitalian.co.nz to arrange a refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale items
There are no refunds on sale items.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@simplyitalian.co.nz

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping
To return your product, you should send your product by signature guaranteed courier to: 
28 Churton Street, Whanganui, 4541, New Zealand.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We are always happy to help with any issues you have with your Simply Italian gems - if your answer is not above, please get in touch with us at info@simplyitalian.co.nz

Thank you for choosing Simply Italian. We hope you enjoy your jewellery for years to come!