Shipping & Returns

NZ Delivery Rates

To ensure you always pay a fair price for delivery you will be presented with exact shipping rates in the checkout, based upon the items you order and your delivery address. All packages are sent out of Whanganui, New Zealand.

Please allow up to 7 working days for your package to arrive before contacting us. Although we strive to have them arrive in 1-5 working days with public holidays, weekends, or unforeseen circumstances, this can take longer, depending on the shipping option, location and payment option you chose. We strive to complete all orders received as soon as possible.

Shipping is always FREE within New Zealand on any online retail order.

P.O. Boxes

We are currently unable to ship to P.O. Boxes. If a P.O. Box address is given by mistake we will contact you and this may cause a delay with the delivery of your package.

International Delivery

If you require products delivered internationally please contact us with your location so we can give you a close estimate before you order. Prices will vary depending on the weight of your products and your locality. If you are unsure about a product feel free to email us below or to

We ship to anywhere in Australia for a flat rate of $35 NZD

Shipping Options

FREE NZ Nationwide Shipping - All Day, Everyday.

$35 NZD Rest of World (Approximately)

Your order will be delivered to the address you provide when you place the order. All orders will be sent by signature required courier. Please ask about International, Saturday and Urgent Delivery Options.

All of our products come with a 6 month warranty against manufacturing defects.  The warranty does not cover normal wear and tear, breaches of the care guide enclosed with the product, or re-stringing of pearl necklaces.

Orders may be refunded within 14 days of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  The item must be returned at your expense and we recommend a signature guaranteed courier service to protect you from loss.

To complete your return, you must contact Simply Italian at to arrange a refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale items
There are no refunds on sale items.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

To return your product, you should send your product by signature guaranteed courier to: 28 Churton Street, Whanganui, 4541, New Zealand.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Any questions please free to contact us below or email us at