Product information
NZ Delivery Rates
To ensure you always pay a fair price for delivery you will be presented with exact shipping rates in the checkout, based upon the items you order and your delivery address. All packages are sent out of Whanganui, New Zealand.
Please allow up to 7 working days for your package to arrive before contacting us. Although we strive to have them arrive in 1-5 working days with public holidays, weekends, or unforeseen circumstances, this can take longer, depending on the shipping option, location and payment option you chose. We strive to complete all orders received as soon as possible.
Shipping is always FREE within New Zealand on any online retail order.
P.O. Boxes
We are currently unable to ship to P.O. Boxes. If a P.O. Box address is given by mistake we will contact you and this may cause a delay with the delivery of your package.
International Delivery
If you require products delivered internationally please contact us with your location so we can give you a close estimate before you order. Prices will vary depending on the weight of your products and your locality. If you are unsure about a product feel free to email us below or to info@simplyitalian.co.nz
We ship to anywhere in Australia for a flat rate of $35 NZD
Shipping Options
FREE NZ Nationwide Shipping - All Day, Everyday.
$35 NZD Rest of World (Approximately)
Your order will be delivered to the address you provide when you place the order. All orders will be sent by signature required courier. Please ask about International, Saturday and Urgent Delivery Options.
Warranty
All of our products come with a 12-month warranty against manufacturing defects. The warranty does not cover normal wear and tear, breaches of the care guide enclosed with the product, or re-stringing of pearl necklaces.
Returns/Refunds
Orders may be refunded within 14 days of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The item must be returned at your expense, and we recommend a signature guaranteed courier service to protect you from loss.
To complete your return, you must contact Simply Italian at info@simplyitalian.co.nz to arrange a refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Sale items
There are no refunds on sale items.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@simplyitalian.co.nz
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping
To return your product, you should send your product by signature guaranteed courier to: 28 Churton Street, Whanganui, 4541, New Zealand.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Any questions please free to contact us below or email us at info@simplyitalian.co.nz
How do I make an order? - Just click on the product of your choice, add it to your cart. This will take you to your shopping cart where quantities can also be changed. Then click 'checkout' to fill out your shipping details, after this click ‘continue to shipping’ where you will then click ‘continue to payment’. Either enter your credit card details to pay for your chosen items or we also offer Afterpay.
How do I pay for my order? Is it safe to use my credit card? - When you checkout you are directed to Shopify secure payment gateway where you can enter your details safely. You can also pay by Afterpay.
Payment Options - On checkout you can either opt to pay by credit card or Afterpay. Credit card transactions are processed immediately and in most cases your order will be shipped on the same or next working day (no orders are sent or delivered on weekends).
How much is shipping? - We ship free of charge within New Zealand, nationwide for all retail orders. International orders require additional costs and depend on the destination. Please contact our support team for more info.
Do you wholesale? - Yes we do. Please contact us for more info about our terms.
A product I want is out of stock, when will it be back? - If a product is out of stock, it has likely been reordered and on its way from Italy. It can take 1-3 months until the product will be back in stock. Please email us if you would like an item to be placed on backorder for you. Please contact our support team for more info to get more specific details.
Do you sell gift cards? - Yes we do - They are great gifts for your friends & family. All gift cards are sold non-refundable, returnable, or redeemable for cash. They cannot be returned or refunded for change of mind. All gift cards purchased through the website have a 3 year validity on them from purchase. Gift cards cannot be reloaded or topped up.
Can I get a refund? Yes, orders may be refunded within 14 days of purchase. Please check our Refund policy page for T&Cs.
Any questions not answered here please feel free to contact us or email us below.
